Privacy Policy

This Privacy Policy outlines how PrecisionPress (referred to as "the Site," "we," "us," or "our") collects, utilizes, and discloses your personal information when you visit, use our services, or make a purchase from PrecisionPress.net (referred to as "the Site") or engage in communication with us (collectively referred to as "the Services"). For the purposes of this Privacy Policy, the terms "you" and "your" pertain to you as the user of the Services, whether you are a customer, website visitor, or any other individual from whom we have collected information in accordance with this Privacy Policy.

Kindly review this Privacy Policy attentively. By using and accessing any of the Services, you acknowledge and agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy We may periodically update this Privacy Policy, including reflecting changes to our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, with the "Last updated" date updated, and any other steps required by applicable law will be taken.

How We Collect and Utilize Your Personal Information To deliver the Services, we collect and have collected personal information about you from various sources over the past 12 months, as detailed below. The collected information and its usage depend on your interaction with us.

In addition to the specific uses outlined below, we may leverage the collected information to communicate with you, provide the Services, adhere to applicable legal obligations, enforce relevant terms of service, and safeguard or defend the Services, our rights, and the rights of our users or others.

Types of Personal Information We Collect The categories and specific types of personal information we obtain about you are contingent on your interaction with our Site and use of our Services. When we mention "personal information," we are referring to data that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information Directly Submitted by You Information you directly provide through our Services may include:

  • Basic contact details, such as your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, such as your username, password, and security questions.
  • Shopping information, covering the items you view, place in your cart, or add to your wishlist.
  • Customer support information, encompassing the details you choose to include in communications with us, for example, when sending a message through the Services.

Certain features of the Services may necessitate you to directly provide specific information about yourself. You have the option to refrain from providing this information, although doing so may impede your ability to use or access these features.

Information Collected through Cookies We also automatically collect specific information about your interaction with the Services ("Usage Data"). To achieve this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may consist of information regarding how you access and use our Site and your account, encompassing device information, browser details, data about your network connection, your IP address, and other information concerning your interaction with the Services.

Information Obtained from Third Parties Lastly, we may acquire information about you from third parties, including vendors and service providers collecting information on our behalf, such as:

  • Companies supporting our Site and Services.
  • Payment processors collecting payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders, thereby performing our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we collaborate with, may automatically collect specific information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information obtained from third parties will be treated in compliance with this Privacy Policy. We are not accountable for the accuracy of information provided to us by third parties and do not assume responsibility for the policies or practices of third parties. For further details, refer to the section below, Third-Party Websites and Links.

Utilization of Your Personal Information

  1. Providing Products and Services: We employ your personal information to deliver the Services, fulfilling our contract with you. This includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, maintaining and managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.

  2. Marketing and Advertising: Your personal information is utilized for marketing and promotional purposes. This involves sending marketing, advertising, and promotional communications via email, text message, or postal mail, as well as displaying advertisements for products or services. This may include using your personal information to enhance the Services and advertising on our Site and other websites.

  3. Security and Fraud Prevention: We leverage your personal information to identify, investigate, or take action against potential fraudulent, illegal, or malicious activity. If you opt to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly advise against sharing your username, password, or other access details with anyone else. In case you suspect your account has been compromised, please contact us promptly.

  4. Communication with You: We utilize your personal information to provide customer support and enhance our Services. This is rooted in our legitimate interests to be responsive to you, deliver effective services, and sustain our business relationship with you.

Cookies Similar to numerous websites, we use Cookies on our Site. These Cookies power and enhance our Site and Services (including remembering your actions and preferences), run analytics, and gain a better understanding of user interaction with the Services. This aligns with our legitimate interests to administer, improve, and optimize the Services. We may also authorize third parties and service providers to use Cookies on our Site for better tailoring of services, products, and advertising on our Site and other websites.

While most browsers automatically accept Cookies by default, you have the option to configure your browser settings to remove or reject Cookies through your browser controls. Keep in mind that disabling or blocking Cookies may adversely impact your user experience, potentially causing certain Services, features, and general functionality to operate incorrectly or become unavailable. Additionally, blocking Cookies may not entirely prevent information sharing with third parties, such as our advertising partners.

Disclosure of Personal Information Under specific circumstances, we may disclose your personal information to third parties for legitimate purposes as per this Privacy Policy. These circumstances may include:

  1. With Vendors or Third Parties: Disclosure to entities performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  2. Business and Marketing Partners: Sharing information with business and marketing partners to provide services and advertise to you.

  3. Upon Your Direction or Consent: Disclosure based on your direction, request, or consent to reveal specific information to third parties, such as for shipping products or through your use of social media widgets or login integrations.

  4. Within Our Corporate Group: Sharing within our affiliates or corporate group, aligning with our legitimate interests in running a successful business.

  5. In Business Transactions: Disclosing in connection with a business transaction like a merger or bankruptcy, adhering to legal obligations (e.g., responding to subpoenas, search warrants), enforcing applicable terms of service, and protecting or defending the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed categories of personal information and sensitive personal information (denoted by *) about users for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

  • Identifiers, such as basic contact details and certain order and account information.
  • Commercial information, including order information, shopping information, and customer support information.
  • Internet or other similar network activity, such as Usage Data.

Categories of Recipients include vendors and third parties providing services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers), business and marketing partners, and affiliates.

User Generated Content Our Services may empower you to post product reviews and other user-generated content. Should you choose to submit user-generated content to any public area of the Services, this content becomes public and accessible by anyone.

We do not govern who gains access to the information you decide to make available to others and cannot ensure that such parties will respect your privacy or uphold its security. We are not liable for the privacy or security of information you make publicly available, nor for the accuracy, use, or misuse of information disclosed or received from third parties.

Third-Party Websites and Links Our Site may include links to websites or other online platforms operated by third parties. When following links to sites not affiliated or controlled by us, review their privacy and security policies and additional terms and conditions. We do not guarantee or hold responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information shared on public or semi-public venues, including information on third-party social networking platforms, may be visible to other users without limitations on its use by us or a third party. Inclusion of such links does not imply endorsement of the content on these platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, contact us using the details provided below to request its deletion.

As of the Effective Date of this Privacy Policy, we are not aware of sharing or selling (as defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information Be aware that no security measures are flawless or impregnable, and we cannot ensure "perfect security." Additionally, any information sent to us may not be secure during transit. We recommend against using unsecure channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal information depends on factors like account maintenance, service provision, legal compliance, dispute resolution, and contract enforcement.

Your Rights and Choices Depending on your jurisdiction, you may have rights regarding your personal information. These rights, while not absolute, may encompass:

  1. Right to Access/Know: Request access to personal information held, including details on usage and sharing.

  2. Right to Delete: Request deletion of retained personal information.

  3. Right to Correct: Request correction of inaccurate personal information.

  4. Right of Portability: Request a copy of personal information and its transfer to a third party under specific circumstances.

Additional rights may include the right to restrict processing, withdraw consent (where applicable), appeal a decision, manage communication preferences, and opt-out of promotional emails while still receiving non-promotional communications.

Exercising these rights can be done on our Site or by contacting us using the provided details. We do not discriminate against users for exercising these rights. Verification of identity may be necessary before substantive responses to requests, as per applicable laws.

Complaints For complaints about personal information processing, contact us using the provided details. Unsatisfied users may appeal our decision or lodge a complaint with the local data protection authority.

International Users Your personal information may be transferred, stored, and processed outside your residing country, including the United States. Processing involves staff and third-party service providers in these countries.

When transferring personal information from Europe, recognized transfer mechanisms like Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority are utilized. Adequate protection level determinations are considered for transfers to countries deemed to provide such protection.

For further information or inquiries, please contact us at the provided contact details.

[End of Privacy Policy]

Common Inquiries

What is Precision Press's shipping policy?

Your order will be shipped within 48 hours. Free delivery is provided, and orders are expected to arrive within 5-15 business days for most countries and regions.

What is Precision Press's returns policy?

We happily welcome returns with proof of product faults. Enjoy our Free Returns policy, where the initial return on each order is free! Please return your item within 14 days of order confirmation.

After successfully initiating a dispute for your order and providing supporting evidence, kindly allow our Dispute Team 48-72 hours to respond and intervene for a favourable resolution or agreement to address the issue.

You have two options for the dispute:

  1. Return Goods: This indicates your desire to return the item and apply for a full refund.
  2. Refund Only: This option is applicable if you either did not receive the item and are seeking a full refund or if you did receive the item but wish for a partial refund without returning the item.

How do i request a refund on my order?

Upon successful acceptance of your return through our returns portal, a refund for your purchase will be processed.

Typically, the refund process may require 3-20 working days, and the funds will be credited to the same payment method used for the original transaction. You may contact your bank and follow up with the refund.

Is it possible for me to cancel my order?

Regrettably, once an order is confirmed, we are unable to accommodate cancellations. However, upon the receipt of your order, you are cordially invited to initiate a return, subject to adherence to our specified return criteria.

How can i pay for my order?

We accept payments from all major Credit Card companies (Visa, Mastercard, American Express or regular bank account payments), including PayPal.